Frequently Asked Questions | Muscle Movers LLC Las Vegas

1

How do I get a quote?

Muscle Movers LLC Las Vegas has set itself apart from other companies by providing personal attention to every customer to anticipate their moving needs. We will provide solutions to any unique circumstances, and will answer any questions you may have. Unlike many other companies who provide an unrealistic estimates, Muscle Movers LLC Las Vegas will leave you with an Honest Price for all services with No Hidden Fees.

Contact Us Now and you’ll be moved with 100% Satisfaction …Guaranteed!

2

How do I book my move?

We will review your information and send you an email with your personal estimated quote. If you are ready to book with us you can log in to your account page from that email and book with us there.

If you can’t book your move online, please email musclemovers702@gmail.com or give us a call at 702-445-7873 and we’ll be more than happy to assist you with the reservation.

3

Is the price based on the hours?

That is correct. If you’re having a local move with us, your final price is based on the actual labor time + travel time charge between your locations. All jobs are subject to a minimum charge of 2 hours. Labor time is prorated based on 15 minute increments.

4

What forms of payment do you accept?

We accept credit cards, debit cards and cash.

5

Am I able to change my move date and/or time?

If you need to change your move date and/or start time before you booked your move you can simply login to your account page and do so, if you already booked your job please call our office or send us a message with your request (you can e-mail to musclemovers702@gmail.com or message your account manager from your account page)

Keep in mind that the price may change when rescheduling the date as all rates are based on availability

6

When should I pay for the move?

All service charges can be paid upon the completion of the job.

7

Do you provide packing services?

Consider using our professional packing services which provide convenience, peace of mind and can help alleviate the pressures of other obligations that accompany the moving process. Whether we pack the entire house or help with just a few items, our professional methods will save time, materials, space and will also minimize any possibility of damage during transit.

8

Do you sell & deliver boxes and packing supplies?

We offer a full range of boxes and packing materials

We offer free delivery and a full refund provided for the return of unused products (some restrictions applied).

9

Is there any weight limit when packing boxes?

Boxes should be packed properly, you should use the right boxes

Do not overload boxes, do not use extra large or extra small boxes, boxes must be sealed both ways, if you can’t move the boxes it’s to heavy.

10

What is included in my moving price?

Muscle Movers LLC Las Vegas Hourly rates are All-Inclusive and including the following:

1. Disassembly & reassembly of furniture (as needed)

2. Loading, Unloading & Set up upon your request at the new location.

3. Free Pad-wrap protection of your furniture

4. Free New Mattress Covers for all your beds

5. Free Boxes for your flat TVs.

6. Free Cardboard protection for all Mirrors, Glass tops, Glass shelves & Large works of art

7. Free use of wardrobe boxes on move day (use for hanging garments only)

8. Basic liability coverage of $1.00 per lbs. per article. (Additional coverage is available)

9. Gas, tolls & all taxes. (Excluding Tolls for Bridges & Tunnels)

11

Will Muscle Movers LLC Las Vegas disassemble and reassemble furniture?

They absolutely do. Our teams comes fully equipped with all the tools to tackle any disassemble/reassemble job. Please keep in mind that some items are not built to be disassembled, moved and reassembled multiple times, therefore, sometimes we are limited in our responsibility to the safety of items. Those items are usually press wood (particle board) made furniture. (movers will reassemble only items that were disassembled by us).

12

Am I being charged for packing of glass/marble tops?

No we do not charge extra

13

Can I leave stuff inside the dresser?

The answer to this question is yes and NO. You can definitely leave your light linens inside the drawers, but please make sure to take out any heavier items (i.e. jeans, files, books). Please keep in mind that our movers might be changing the position of the dresser by standing it up vertically, therefore any small articles left inside might fall behind the drawers and get lost. Bottom line is, empty dresser is easier to be move takes less time to be wrapped and the chances of something being lost or damaged are minimal.

FAQ